GlemNet can help you to manage incoming calls to your business telephone numbers (NGNs) by:
Single translation – calls made to your national or local number are directed to a landline or mobile
Time translation – your national number is redirected to a maximum of 15 alternative landline or mobile numbers: weekend and evening calls can be redirected to different numbers from daytime/weekdays
No-answer divert – unanswered customer calls are redirected to another number, such as another department or call centre
Message box – unanswered customer calls are redirected to an automated message service.
Geographic divert – calls from pre-determined geographic areas (postcode, STD code, county, regional TV areas) can be redirected to specific numbers, such as nearest branch, regional call centre, number dealing with a regional marketing campaign and so on.
Call ratio distribution – incoming calls can be distributed proportionally between offices and call centres with differing capacities to deal with calls.